Your information.
Handled clearly.
This notice explains how Infinity Solutions uses personal information when you browse this website, make an enquiry or become a customer.
1. Who is responsible for your information?
Infinity Solutions is the data controller for the personal information described in this notice. Privacy questions and requests can be sent to info@infinity-sol.co.uk or by post to 290 Fullwell Avenue, Ilford, Essex, IG5 0SA, United Kingdom.
2. Information we collect
Depending on how you interact with us, we may collect:
- your name, email address, telephone number and organisation;
- the address or general location of a proposed project;
- details you include in an enquiry, survey request or project brief;
- records of quotations, appointments, correspondence, work completed and payments;
- technical information included in basic website security and hosting logs.
Please do not send sensitive personal information through the contact form unless we specifically ask for it and explain why it is needed.
3. Why we use it and our lawful bases
4. Sharing information
We may share information only where necessary with website hosting, email and form-processing providers; installers, suppliers or subcontractors involved in your project; accountants, insurers and professional advisers; and regulators, courts or law enforcement where legally required. We do not sell personal information.
5. International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we will use providers and safeguards intended to provide an appropriate level of protection under UK data-protection law. This section must be updated once the final form and email providers are selected.
6. How long we keep information
We keep personal information only for as long as needed for the purpose it was collected, including legal, accounting, warranty and dispute-resolution needs. As a working schedule, unsuccessful enquiries should normally be removed after 12 months, while customer and transaction records may need to be retained for up to six years after the relationship ends. The business owner must confirm the final schedule before launch.
7. Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to be informed; obtain access to your information; correct inaccurate information; request erasure or restriction; object to certain processing; receive portable information; and withdraw consent. These rights are not absolute and exemptions may apply.
To make a request, email info@infinity-sol.co.uk. We may need to verify your identity. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
8. Cookies and website storage
The current website does not use analytics or advertising cookies. It uses a local browser-storage preference solely to remember dismissal of the privacy notice. Read the full Cookie Policy.
9. Changes to this notice
We will update this page when our services or use of personal information changes. Material changes will be highlighted where appropriate.